★★★★★
Needs reply
Wait time
2 h ago
“Waited almost 15 minutes in line at 8am, only one person at the till.”
Live demo
Be the customer for 10 seconds.
This is exactly what your customers see after scanning your QR code. Try a 5★ and then a 2★ rating. Nothing is saved.
1
Scan
In your shop, the customer scans the QR code on your counter card with their camera.
2
Rate with 4–5★
They see a thank-you and are guided straight to your Google review form, at the moment they are happiest.
3
Rate with 1–3★
They are asked what went wrong. Their message goes privately to your dashboard, so you can contact them and fix it.
4
You reply
From your dashboard, reply in one tap on WhatsApp, by phone or by email, then mark it resolved.
Want this in your shop?
Contact usThe owner’s view
Your dashboard, with sample data.
Ratings, trends, the problems customers mention most, and every complaint waiting for your reply. Works on your phone.
Sample data
BL
Boulangerie Lumière
Bakery · Paris · ● Connected to Google
Overview
7 days
30 days
90 days
QR scans
131
▲ 26% vs previous 30d
Average rating
4.4 ★
▲ 0.3★ vs previous 30d
Sent to Google
85
▲ 39% vs previous 30d
Complaints caught
10
2 waiting for reply
💡 Insights
- 2 unhappy customers are waiting for a reply. A quick, personal reply is the best chance to win them back.
- “Wait time” is the most mentioned problem (6 of 10 complaints). Fixing it will have the biggest impact.
- Your average rating is up 0.3★ compared with the previous 30 days.
- 85 happy customers were sent to your Google page.
Ratings over time
Happy (4★+)
Unhappy
13 Oct28 OctToday
Star breakdown
5 ★
60
4 ★
28
3 ★
5
2 ★
4
1 ★
3
88% of customers were happy.
What customers complain about
Wait time6
Staff attitude3
Price2
Quality1
From scan to review
Scanned the QR131
Left a rating100
Sent to Google85
Told you privately12
76% of scans became a rating.
Private feedback
2 open
★★★★★
Needs reply
Staff attitude
20 h ago
“I asked if the cake had nuts and the answer was quite rude.”
★★★★★
Resolved
Price
2 d ago
“Croissants went up 20 cents without notice.”
No contact left
Reopen
Kind words (2)
★★★★★5 h ago
“Best baguette tradition in the area, always warm!”
★★★★★1 d ago
“Lovely team, the tarte citron is incredible.”